FAQ

FREQUENTLY ASKED QUESTIONS

 

1. What is SOGO Indonesia Department Store and where are the outlets located?

SOGO Indonesia Department Store is a retail chain that offers a wide variety of products such as clothing, cosmetics, electronics, and more. There are currently four SOGO outlets located in Jakarta, Bandung, Surabaya, Medan, Samarinda and Bali

 

2. What is the store opening hours?

SOGO Indonesia Department Store opens every day from 10am to 10pm.

 

3. Does SOGO Indonesia Department Store offer delivery services?

Yes, SOGO Indonesia Department Store does offer delivery services for purchases made online. Customers can choose to have their purchases delivered to their homes or offices for a fee.

 

4. How can I return an item I purchased at SOGO Indonesia Department Store?

Customers can return items bought in-store within 7 days of purchase with a valid receipt and appropriate tags still attached. Refunds are available for items that are defective or not as described.

 

5. Does SOGO Indonesia Department Store offer gift cards?

No, SOGO Indonesia Department Store doesn't offer gift cards that can be purchased in-store or online.

 

If you have any further questions or concerns, please feel free to contact us through our email or speak to our in-store customer service representatives.