Customer Service

SOGO-INFORMATION DESK

INFORMATION DESK

Our information desk is a resource intended to provide the customer with information and support related to our products and services. Our staffs are always happy to answer questions and help you find anything you need at SOGO Department Store.

SOGO-ALTERATION

ALTERATION

Purchased trousers that’s too long? Here at SOGO Department Store we can resize it for free in basic models. Ask our store staff for Alteration Service center and you are good to go.

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WHEELCHAIR

Wheelchair service are available at our Information desk, you can enjoy your visit with a comfortable wheelchair for customers in need. Wheelchairs are available on a first-come, first-serve basis with an approved identification.

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GIFT WRAPPING

Beautiful gift wrapping is a way to differentiate a gift and make it even more special. At SOGO Department Store, we believe distinctive wrapping reflects esteem for the recipient. Our custom gift wraps are created by trained staff and you can select the right wrap for any gift, from our huge selection of papers, ribbons, bags and boxes.

SOGO-RETURN POLICY

RETURN POLICY

When you purchase products at SOGO Department Store, we want you to be completely satisfied. If you find that you must return an item, we make it easy for you and will be happy to help you to return your purchase within 7 days return policy and by showing your receipt. Purchases also must be returned to the same store location where originally purchased *T&C apply

SOGO-TOILET

TOILET

Spotless, germ-free restrooms keep Customers happy and healthy. At SOGO Department Store we have clean, well maintained restrooms with exceptional service from our rest room staff.